Data Protection and Confidentiality
We are committed to protecting your personal information and respecting your privacy at all times. Any personal data collected as part of counselling services is handled in accordance with applicable data protection legislation.
Information Collected
We collect only the information that is necessary to provide safe and effective counselling services.
Steady Flow Therapy holds the following types of details:
- Personal information, including your name, email address, and contact numbers
- Relevant health information, such as any serious medical conditions and current medication
- Your GP’s name and contact details
- Anonymised session notes for clinical use
Use of Your Information
Your information is used solely for the purpose of providing counselling services and maintaining appropriate records.
Sharing of Information
Your personal information will not be shared with third parties without your consent, except where there is a legal obligation to do so or where there is a risk of serious harm to you or others.
Data Storage and Security
All personal information is stored securely on our devices. Appropriate measures are in place to protect your data from loss, misuse, or unauthorised access. Any electronic systems used are GDPR-compliant, and any paper records are kept in a locked and confidential environment.
Data Retention
In line with professional guidelines, counselling records are retained for a period of 7 years after your final session. After this time, all records are securely deleted or destroyed.
Service Providers
We may engage trusted third-party companies or individuals to support the delivery of our services. This may include facilitating the service, providing services on our behalf, carrying out related tasks, or helping to analyse how the service is used.
These third parties may have access to your personal information where necessary to perform their duties. They are contractually required to keep your information confidential and must not use or disclose it for any other purpose.
Security
We take your trust seriously and use appropriate, industry-standard measures to protect your personal information. However, no method of transmitting data over the internet or storing it electronically is completely secure. While we do our best to safeguard your information, we cannot guarantee absolute security.
Your Rights
You have the right to request access to the personal data held about you, to request corrections, or to ask for your data to be erased where appropriate, in line with legal and ethical obligations.
Changes to This Privacy Policy
Any changes we may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Policy.
Contact Us
If you have any questions or suggestions about this Privacy Policy, please do not hesitate to contact us.